Shipping Information

Q1: What are your conditions of selling?
A1: When making a purchase on World of Cookies, it’s important to understand our conditions of selling. You can find detailed information in our Terms and Conditions section. We recommend reviewing this to ensure a smooth and pleasant shopping experience.

Q2: What is your delivery time?
A2: Our standard delivery time is approximately 10 days after we receive definitive confirmation of your order. Please keep in mind that delivery times may vary depending on your location and any customizations you request.

Q3: Do I have the right of withdrawal when an order is already done?
A3: Yes, you have the right to request a withdrawal in certain situations. If there is a mistake in your order, such as an issue with the logo, color, or messages that do not meet your expectations, we are committed to making it right. You have the option for us to reproduce the order correctly or receive a refund. Please contact our customer support for assistance.

Q4: Can I cancel an order?
A4: You can cancel your order, but only until the production has been confirmed. Since our products are personalized, it’s essential to act swiftly. Once the production process is initiated, cancellation may not be possible. Feel free to reach out to our customer support for further assistance with order cancellation.

Q5: Where can I trace my order?
A5: To track the status and location of your order, we will provide you with a Track and Trace number as soon as we receive it from the shipping company. This allows you to monitor the progress of your shipment and get a better idea of when it will arrive. If you encounter any issues with tracking your order, please don’t hesitate to contact our customer support for help.

For any additional information or specific questions about your order, please feel free to reach out to our customer support team. We’re here to assist you and ensure your shopping experience with World of Cookies is as pleasant as possible.